Refund policy

At Maela, we take pride in delivering high-quality silver jewellery. Your satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns under the following conditions, no questions asked :

 

  • Return request is raised within 10days of delivery

  • The product is damaged.

  • Product is unused, unworn, and in original condition

  • Original packaging, invoice, and tags are intact

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized jewellery

  • Products damaged due to improper handling or wear & tear

  • Items returned without original packaging or after the return window

3. Return Process

To initiate a return:

  1. Email us at support@maela.in within 10 days of delivery

  2. Share your order ID, product images, and reason for return

  3. Our team will review and approve the request

  4. Once approved, return instructions will be shared

  5. MANDATORY UNBOXING VIDEO REQUIREMENT

    To safeguard against transit damage, missing items, or theft, we strictly adhere to a Mandatory Unboxing Video policy.

    • The Process: You must record a single, continuous, unedited video starting from the sealed outer courier bag showing the shipping label clearly.

    • Coverage: The video must capture the opening of the package and the inspection of the jewelry piece.

    • Validity: In the absence of an unboxing video, Maela reserves the right to reject any claims of damage or missing items. This is a non-negotiable requirement for high-value jewelry logistics.

⚠️ Unauthorized returns will not be accepted.

4. Return Shipping

  • If the return is due to our error (damaged/incorrect product), we will bear the return shipping cost

  • For all other approved returns, the customer will bear the shipping charges

  • Products must be packed securely to avoid damage during transit

5. Refund Policy

  • Refunds are processed only after inspection of the returned product

  • Approved refunds will be credited to the original payment method

  • Refund processing time: 7–10 business days after approval

Shipping charges are non-refundable, unless the return is due to our mistake.

6. Replacement Policy

  • Replacement is offered only for damaged or incorrect items, subject to stock availability

  • If replacement is unavailable, a refund will be issued

7. Order Cancellation

  • Orders can be canceled before shipment only

  • Once shipped, cancellation is not possible

8. Jewellery Care Disclaimer

Silver jewellery may tarnish naturally over time.
Tarnishing, minor variations, or oxidation are not considered defects and are not eligible for return or refund.

9. Refusal of Returns

Maela reserves the right to refuse returns if:

  • The product shows signs of use or damage

  • Return conditions are not met

  • Policy misuse is detected

10. Contact Us

For any questions related to returns or refunds, please contact:

Company Name: Auli International Fashion
Email: support@maela.in